Security

Guide to Account Security:

Avoiding and Reporting Scams

At Saxo Asset, the security of our clients is a top priority. Our aim is to provide you with a secure online environment where you can confidently invest, transact, and engage with our community.
Given the nature of the Internet, it is essential to exercise extra caution when engaging online. To help you avoid phishing attempts, and other risks, we have compiled this guide. If you ever have doubts about the authenticity of a communication from us or notice any suspicious activity on the platform, please contact us immediately.

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Common Risks and Phishing Attempts

“Phishing" is a tactic used by criminals to obtain or intercept personal data from users by pretending to be a trustworthy entity. This can involve fake websites, emails, phone calls, or SMS messages. The goal is to misuse this data to steal money from account holders. The term "phishing" combines "fishing" with a "P" from "password," as these criminals "bait" unsuspecting users into providing their passwords, account information, or other sensitive data.
Therefore, it is crucial to always verify that you are interacting with the official Saxo Asset platform and its representatives, not imposters.

Recognizing a Phishing Attempt

Saxo Asset has a verified email/WhatsApp business account that our representatives may use to communicate with clients occasionally. However, they will never request sensitive information, such as personal details, account information, or security credentials, via WhatsApp.

Important points to remember:

Official Communication

We will never contact you through a third party about your account. Only official Saxo Asset representatives will reach out to you.

Guard Your Information

Never share personal details, account information, or security credentials with anyone who contacts you through various forms of media.


Be Wary of Suspicious Links

Avoid clicking on links from unknown sources. Hackers often use links to install malware on your device as part of a phishing attack.

Always ensure that your interactions are with verified and official Saxo Asset channels to protect your account and personal information.

Protect Your Personal Data

Verified Saxo Asset representatives will:
- Only contact you through appropriate channels, such as the email address associated with your account.
- Use authentic Saxo Asset domains, such as @ oexfirm.com, in their email addresses.

Verified Saxo Asset representatives will never:
- Ask for your account password or Two-Factor Authentication (2FA) code.
- Ask for non- Saxo Asset account credentials.
- Communicate via Telegram.
Always ensure you are interacting with verified and official Saxo Asset channels to protect your personal data and account security.

Security Steps

To protect your account, we strongly recommend regularly following these steps, especially if you notice any suspicious behavior, such as reduced speed, pop-up advertisements, or unexplained changes to your account.

Step 1: Enable Two-Factor Authentication (2FA)
Activate 2FA in your Account Settings. This adds an extra layer of security by requiring both your password and a security code sent to your email.

Step 2: Choose a Strong Password
Create a strong password by using a mix of letters and numbers, ensuring it is long and not linked to personal information. Never share your password via email or with anyone else. Remember, Saxo Asset will never ask for your password or other sensitive information via email.

Step 3: Safeguard Your Password

Avoid entering your password after clicking on links from untrusted emails.
Always log in directly at oexfirm.com Do not save your password in the browser, especially if others have access to your computer. Never reuse passwords across different sites and change your password periodically.

Additional Steps for Public Computer Access
- Always sign out of your account.
- Regularly clear forms, passwords, cache, and cookies from the browser.

By following these security steps, you can significantly enhance the protection of your Saxo Asset account.

Frequently Asked Questions

Is my money safe in Saxo Asset?

Yes, Saxo Asset adheres to the regulations set by the FCA, CySEC, and ASIC, ensuring that robust measures are in place to protect investors. Client funds are securely held in top-tier banks, and all personal information is safeguarded with SSL encryption.
Additionally, Alexbulls offers Two-Factor Authentication (2FA) as an optional security feature. This provides an extra layer of protection and can be enabled or disabled in your Account Settings.
It's important to remember that all forms of trading carry risk. Therefore, we encourage our clients to practice responsible trading by staying informed, diversifying their portfolios, and utilizing risk management tools.

If you discover a security vulnerability in any of our systems, we encourage you to report it to help us maintain Saxo Asset security.
Thank you for helping keep Saxo Asset safe and secure.

Yes, Saxo Asset is safe. Clients’ funds are securely held in tier 1 banks, and all personal information is protected with SSL encryption.

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